Yeosu City Significantly Reduces Citizens' Effort with Complex Grievance Consultation Service

Starting July, 'Multi-department Visit Civil Complaint Reservation Consultation' to be Conducted

[Asia Economy Honam Reporting Headquarters Reporter Shim Kyung-taek] Yeosu City in Jeonnam Province will start a "Complex (Multi-department) Grievance Consultation Reservation" from July to reduce the inconvenience of citizens who had to visit eight different government offices due to civil complaints and to enhance administrative expertise.

According to the city, the "Complex (Multi-department) Grievance Consultation Reservation" is a new policy designed to promptly handle complex complaints involving multiple departments within the city hall in a one-stop manner.

Citizens who wish to make a consultation reservation can first apply for a complaint via phone, mail, fax, or the city hall website (Nuri-jip).

The received complaints are forwarded through the main department, the Citizen Sympathy Officer, to the relevant departments for detailed review.

After the review is completed, the schedule is coordinated with the complainant, and officials from the related departments either visit the site jointly or the complainant visits city hall for the consultation.

All procedures are completed within 7 days from the consultation reservation application date, and if necessary, a meeting with the mayor will also be arranged.

Yeosu City plans to continuously conduct large-scale promotions using town and village newsletters, banners, SNS, and other means.

A city official said, "Until now, when citizens visited departments, complaints arose due to staff being on business trips or absent, and missing the complaint processing period sometimes led to repeated and grievance complaints," adding, "We expect citizen satisfaction to increase with this new policy."

This content was produced with the assistance of AI translation services.