National Health Insurance Service Customer Center Union Full Strike... "All NHIS Employees Nationwide Respond to Waiting Calls"

[Asia Economy Reporter Seo So-jeong] The union of customer center counselors, operated under private consignment by the National Health Insurance Service (NHIS), has launched a full-scale strike demanding 'direct employment by NHIS.'

On the 10th, NHIS stated, "Out of approximately 1,600 counselors, about 950 union members have started a full strike from today," adding, "We are preparing various measures to minimize inconvenience to the public, such as phone consultations."

An NHIS official said, "Currently, about 650 counselors who are not union members are conducting phone consultations," and added, "Excess waiting calls will be directly connected to NHIS employees working at 178 branch offices nationwide where subscribers belong, to carry out phone consultations."

Additionally, to reduce the volume of phone consultations, the dispatch of 40 million notifications and text messages scheduled for this month has been postponed. Frequent and simple inquiries such as certificate issuance and health insurance premium payments can be processed through the website and the health insurance app (The Geongangboheom), and subscribers will be informed via ARS and URL transmission.

Following government policy, NHIS resumed the 'Private Consignment Task Discussion Council' on the 21st of last month to review and discuss appropriate work methods for the customer center, and held a meeting on the 3rd of this month. It is known that the council, led by external experts, is reviewing various models regarding the operation methods of the customer center.

This content was produced with the assistance of AI translation services.