Naver and Kakao Remaining Vaccine Inquiry Service Launch Day... System 'Down' and Remaining Vaccines Show '0'

[Asia Economy Reporter Kang Nahum] On the 27th, as Naver and Kakao began pilot operations of a system that allows users to check and reserve leftover COVID-19 vaccines, confusion continued with a surge of applicants causing service 'crashes.'

Naver and Kakao started the leftover vaccine reservation service from 1 PM that day. Naver launched the 'Our Neighborhood Vaccine Alert Service,' enabling users to check the real-time quantity of leftover vaccines at nearby medical institutions and make vaccination reservations via the Naver app, Naver Maps app, and Naver mobile web. It also provided a feature where users could register their preferred vaccination medical institutions in advance to receive alerts when leftover vaccines became available.

KakaoTalk allowed users to check real-time information on nearby entrusted medical institutions with leftover vaccines and make reservations through the 'Leftover Vaccine' tab in the # tab.

However, confusion continued from the first day of service. Kakao experienced a temporary crash due to a sudden surge in traffic, leading to the temporary removal of the leftover vaccine tab.

A Kakao representative stated, "Due to a sudden influx of traffic, the service on KakaoMap was not functioning smoothly," adding, "We have now completed recovery work and are operating normally."

The leftover vaccine inquiry and reservation service via the Naver app operated normally, but in the early stages of the service, many areas in Seoul and Gyeonggi showed leftover vaccine quantities as ‘0,’ limiting usage.

Around 3:45 PM, 5 to 10 leftover vaccines appeared in some areas of Bucheon and Yongsan-gu, Seoul, and attempts to make reservations were made, but many applicants caused failures, according to reports.

A Naver representative said, "We thoroughly prepared by expanding servers and enhancing the service in anticipation of heavy user traffic," adding, "Cases showing zero leftover vaccines are either because the vaccination institutions have not yet entered leftover vaccine data or the available vaccine quantity for the day has already been exhausted."

The quarantine authorities also explained, "This is because entrusted medical institutions have not yet registered leftover vaccines, and it is understood that most registrations occur just before the vaccination at the respective entrusted medical institutions ends."

This content was produced with the assistance of AI translation services.