Bithumb Selected as Excellent Call Center in KSQI for 3 Consecutive Years

High Ratings Across All Categories

[Asia Economy Reporter Minwoo Lee] Cryptocurrency exchange Bithumb has been recognized for operating an excellent call center for three consecutive years.

On the 26th, Bithumb announced that it was selected as an excellent call center in the '2021 Korea Service Quality Index (KSQI) Call Center Division' survey conducted by the Korea Management Association Consulting (KMAC).

KSQI is an index that reflects customers' perception of companies' non-face-to-face service quality and has been measured for 18 years. Since 2019, when cryptocurrency exchanges were included in the evaluation targets, Bithumb has been recognized as an excellent call center for three consecutive years. Previously, it also ranked first in the 'KS-CQI Call Center Quality Index' survey conducted by the Korea Standards Association (KSA) last year.

Bithumb's call center received high evaluations in all five categories: ▲call reception conditions ▲customer greeting ▲consultation attitude ▲task handling ▲closing attitude. In particular, the greeting and consultation attitude categories received higher ratings than the exchange average.

Earlier, Bithumb was the first in the industry to establish a 24/7 consultation system operating 365 days a year. It supports online and one-on-one consultations, as well as foreign language consultations.

A Bithumb representative said, "We will do our best to provide the best service tailored to customers' expectations through more differentiated consultation services in the future."

This content was produced with the assistance of AI translation services.