T'way Air Wins LCC Category in National Customer Satisfaction Survey

Jung Hong-geun, CEO of T'way Air, is posing for a commemorative photo holding the award plaque for the National Customer Satisfaction Low-Cost Airline category at Lotte Hotel Seoul.

[Asia Economy Reporter Dongwoo Lee] T'way Air announced on the 14th that it won the 'Low-Cost Carrier Category' in the National Customer Satisfaction Index (NCSI) announcement.

The NCSI survey, conducted annually by the Korea Productivity Center, is a service quality evaluation survey. T'way Air received high ratings in categories such as customer expectation level, perceived quality, perceived value, and customer loyalty.

T'way Air expanded domestic routes utilizing regional airports such as Daegu, Yangyang, Cheongju, Gwangju, and Busan, improving accessibility between Yeongnam and Honam regions and Gangwon Province, thereby enhancing travel convenience for both leisure and business customers.

The company is preparing to launch medium- and long-haul routes to destinations such as Australia and Croatia by introducing medium-to-large aircraft in preparation for the post-COVID-19 era. It has completed the construction of a state-of-the-art training center and plans to continue investing and making efforts to strengthen safety capabilities.

Jung Hong-geun, CEO of T'way Air, said, “The value of a company is evaluated by its customers, and all efforts must be directed toward the customers.” He added, “We will continue to strive to become the airline that satisfies customers the most with unwavering passion and innovation.”

This content was produced with the assistance of AI translation services.