Gurye-gun Conducts Customer Service Training for All Employees

Practical Training Focused on Case Studies Conducted for All Public Officials
A Significant Opportunity to Enhance Employees' Service Mindset

[Asia Economy Honam Reporting Headquarters Reporter Lee Hyung-kwon] Gurye-gun, Jeollanam-do (Governor Kim Soon-ho) announced on the 7th that it conducted a ‘Staff Courtesy Training’ for all public officials the previous day.

The county is aiming to improve its organizational culture by providing high-level services such as assigning dedicated personnel and courtesy monitoring in response to recent criticisms regarding unfriendliness in civil service departments. The training was held not only for the civil service departments but also to enhance the customer service mindset of all employees.

The training, conducted under the theme of ‘Civil Service Response Service Solution,’ consisted of practical education focused on various case studies, including customer satisfaction, customer experience management, managing customer feedback, and handling grievance complaints.

To improve the quality of the training, a professional instructor who has lectured on courtesy and CS (Customer Satisfaction or Customer Service) in various institutions such as government offices, public organizations, private companies, educational institutions, and hospitals was invited. The training was conducted both face-to-face and online, carefully adhering to quarantine guidelines in response to the COVID-19 situation.

Kim Soon-ho, Governor of Gurye-gun, stated, “We will continue to conduct ongoing courtesy training,” and added, “Each staff member should take pride and confidence in being the face of the county, and we will make every preparation to provide better administration and better services.”

Meanwhile, since criticism regarding courtesy was raised externally in January, the county has established and implemented rigorous measures to improve courtesy, and recently, it has been receiving feedback that the level of courtesy has noticeably improved.

This content was produced with the assistance of AI translation services.