Shinsegae TV Shopping, Same-Day Return Pickup..."Order Today, Pickup Today"

Shinsegae TV Shopping is introducing same-day pickup service for return and exchange deliveries.

[Asia Economy Reporter Lim Chunhan] Shinsegae TV Shopping announced on the 1st that it will strengthen its delivery service competitiveness by introducing same-day pickup service for return and exchange parcels, the first in the T-commerce industry.

Shinsegae TV Shopping introduced this service last month for a pilot operation and will start nationwide operations this month for products shipped via direct courier among TV and online products. Through this, it is expected that 40% of all return and exchange requests will be collected on the same day, and the time required for returns and exchanges will be shortened from the existing 4 days to 2 days.

From mid-this month, Shinsegae TV Shopping plans to additionally introduce a service allowing customers to directly drop off return and exchange parcels at convenience stores Emart24 and CU, expanding the range of items eligible for same-day pickup.

Kim Honggeuk, CEO of Shinsegae TV Shopping, said, “Through this same-day pickup service for returns and exchanges, we will enhance customer satisfaction and actively expand On-Demand services.”

This content was produced with the assistance of AI translation services.