Ourhome Enhances Food and Beverage Service Satisfaction by Introducing Robot Technology

Serving robot introduced at Ourhome Eleven CC branch.

[Asia Economy Reporter Seungjin Lee] Comprehensive food company Ourhome announced on the 18th that it has introduced serving robots at Eleven CC, a golf resort located in Chungju, Chungbuk. This move aims to create a contactless service environment within the golf course's food and beverage facilities as the number of golf course users gradually increases.

The serving robots introduced at Eleven CC deliver food accurately and safely from the kitchen to the tables where customers are seated using indoor autonomous driving, obstacle avoidance technology, and 3D ultrasonic sensors. They can serve multiple dishes divided into up to four compartments and can also be used to carry empty dishes to the dish return area.

Ourhome plans to reduce the workload related to serving and collecting empty dishes through the introduction of these serving robots, while investing time and manpower in hygiene and food preparation to enhance service satisfaction. The contactless service also offers the advantage of allowing customers to use the facilities with greater peace of mind. Starting with the introduction of serving robots at Eleven CC, Ourhome intends to verify their effectiveness and expand their use to stores nationwide.

In addition, as part of building a 'Smart Working System' to improve working conditions, Ourhome is introducing various advanced systems across its stores nationwide. In 2019, it introduced a 'serving robot' to improve the efficiency of meal distribution tasks and has developed and operated devices such as 'automatic rice cookers' and 'automatic leftover processors.' Last year, it introduced a 'cafe robot' capable of beverage preparation and serving in its employee cafeteria.

An Ourhome official stated, "Since the environment for food preparation and distribution varies by store, it is important to introduce customized robotic equipment for each store based on precise diagnosis," adding, "We will utilize robotic technology appropriately to improve the efficiency of food and beverage operations and increase customer satisfaction."

This content was produced with the assistance of AI translation services.