Jinju-si Increases Counseling Staff in Response to Surge in COVID-19 Phone Inquiries

by Choi Sungkyung

Published 16 Mar.2021 16:26(KST)

Updated 12 Aug.2025 10:12(KST)

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Improvement of COVID-19 Complaint Guidance Following Cluster Infection Occurrence

Operation to Increase Counseling Staff Due to Surge in COVID-19 Phone Inquiries in Jinju City

[Asia Economy Yeongnam Reporting Headquarters Reporter Choi Soon-kyung] Jinju City, Gyeongnam Province, announced on the 16th that it will add more telephone consultation staff to promptly respond to the overwhelming number of citizen phone inquiries due to the spread of the novel coronavirus infection (COVID-19).

Until now, the city had installed 13 telephones at the public health center to handle inquiries related to infectious disease management and prevention, but as COVID-19 outbreaks occurred in groups and citizen inquiries surged, the city determined that a faster response was necessary.

Accordingly, starting from the 16th, the city has set up a separate space on the 6th floor of the city hall and deployed an additional 10 consultation staff to promptly respond to citizens' inquiries regarding COVID-19 testing guidance for apartments and residents near group infection sites.

The main guidance includes ▲ key measures for confirmed cases and contacts ▲ operation of the Sangdaedong Administrative Welfare Center screening clinic ▲ free testing at private screening clinics (Jeil Hospital, Goryeo Hospital, Hanil Hospital, Jinju Gospel Hospital, Seran Hospital, Bando Hospital) ▲ rapid guidance for symptomatic individuals ▲ and whether on-site registration at the public health center is possible.

Joo Kyu-il, mayor of Jinju City, stated, “We will do our best to block the potential transmission possibility early following the occurrence of COVID-19 confirmed cases,” and added, “We ask for the active cooperation of citizens in COVID-19 prevention efforts to regain our precious daily lives.”