LG Electronics Launches Pre-Inspection Service for Whisen Air Conditioners

An LG Electronics service engineer is conducting the 'Whisen Air Conditioner Pre-Inspection Service.' (Photo by LG Electronics)

[Asia Economy Reporter Jeong Hyunjin] LG Electronics announced on the 16th that it will provide pre-inspection services until the end of May for customers using Whisen air conditioners.

Customers using Whisen air conditioners can apply for a pre-inspection through the LG Electronics service customer consultation center and receive guidance on self-inspection methods via text message or messenger, such as checking the filter status or remote control battery capacity. After conducting the self-inspection, if expert intervention is required, customers can request a visit service. The self-inspection method can also be checked through the LG Electronics service website.

Additionally, if customers link their Whisen air conditioner equipped with wireless internet (Wi-Fi) to the LG ThinQ application (app), they can check the refrigerant status and more. LG Electronics stated, "In line with the untact era, pre-inspection services will be conducted focusing on customers who need visit services."

Engineers will perform ▲performance checks such as refrigerant leakage and cooling temperature ▲hygiene and cleanliness checks such as indoor unit filter contamination ▲safety checks such as power outlet connection status and wiring connection ▲leakage checks such as drainage hose leaks and foreign object blockages ▲ventilation checks around the outdoor unit, and will test operate the air conditioner. The basic inspection fee, including travel expenses, is free, but additional costs may occur if parts replacement or refrigerant injection is necessary.

As part of its social responsibility this year, LG Electronics announced that it will provide pre-inspection services for Whisen air conditioners free of charge to about 1,100 social welfare facilities, including facilities for the disabled and temporary child care facilities.

Meanwhile, LG Electronics launched the 2021 model Whisen air conditioner new products, including the Whisen Tower, earlier this year and is holding the '2021 LG Whisen Early Purchase Festival' until the end of this month. Customers who purchase eligible products at all offline stores nationwide, including LG Best Shop, will receive benefits such as cashback. Customers who purchase the LG Whisen Tower will receive up to 500,000 KRW cashback.

This content was produced with the assistance of AI translation services.