Issuance of Resident Registration Certificates and Extracts via Smartphone... Ministry of the Interior and Safety Establishes Guidelines and Notifies All Administrative Agencies

Expanding Non-Face-to-Face Services and Strengthening Inclusive Services through Civil Complaint System Innovation

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[Asia Economy Reporter Lim Cheol-young] The electronic certificate service, which allows residents to conveniently issue and submit various certificates such as resident registration certificates and extracts via mobile devices, is being expanded, and customized services for digital vulnerable groups will also be provided.

On the 11th, the Ministry of the Interior and Safety announced that it has prepared the "2021 Basic Guidelines for Civil Service Administration and System Improvement," focusing on ?non-face-to-face and digital service provision, ?inclusive service provision, and ?fair and prompt service provision, and notified each administrative agency.

First, the electronic certificate service, which allows the issuance and submission of various certificates and confirmations such as resident registration certificates and extracts through smartphones, will be expanded. Currently, 100 types of certificates, including military service certificates and vaccination certificates, can be issued and submitted, and this will be expanded to 300 types, including family relation certificates, by the end of the year. The institutions that can receive these certificates will also increase to include banks and telecommunications companies (KT, SKT), enhancing the utilization of electronic certificates.

The one-stop service for daily civil complaints will also continue to expand. By accessing ‘Government24’, users can not only issue civil documents but also check and apply for benefits they are eligible for all at once. This year, new services such as all-day care and Dream Youth services will be added to ‘Government24’, and the ‘Pregnancy and Childbirth Service’, which considers the safety of pregnant women, will also be expanded as a non-face-to-face service.

Delivery of folic acid and iron supplements provided in early pregnancy will be improved through courier service, and the number of hospitals and birthing centers participating in the online birth registration service will be increased to 200 by the end of the year. By accessing ‘Subsidy24’, users can check their eligibility for over 300 subsidy services provided by government agencies.

The ‘self-determination right of personal information’ for civil petitioners will also be strengthened. During the civil service process, individuals will be able to request that their personal information be provided to administrative agencies they designate. For complex civil petitions that require visiting multiple administrative agencies, this will reduce the burden of having to visit each agency separately to obtain required documents, based on the individual’s consent procedure.

As non-face-to-face services expand, services for digital vulnerable groups and persons with disabilities will become more detailed. To improve the convenience of unmanned civil document issuance machines, new equipment will be required to include screen magnification and height adjustment functions for wheelchair users to enhance accessibility for persons with disabilities. Additionally, to respond to the spread of infectious diseases such as COVID-19, non-contact touchscreens and voice recognition functions will be optionally introduced.

For groups such as the elderly and persons with disabilities who have difficulty using digital information, support will be provided so that when visiting town, township, and neighborhood community centers, they can receive guidance and apply for customized benefits just as they would online, and grounds for reducing civil service fees will also be established. For repetitive civil complaints, long-unresolved complaints, or complaints with unclear responsible departments, a ‘Civil Complaint Coordination Committee’ will be held, and the re-examination process to protect the rights and interests of civil petitioners will be strengthened and operated.

Han Chang-seop, Director of Government Innovation Organization at the Ministry of the Interior and Safety, said, “This civil service innovation is characterized by making services convenient in line with the digital era and strengthening consideration and inclusion so that no citizens are left out.” He added, “We will continue to develop and improve civil services that are convenient and helpful from the perspective of the people.”

This content was produced with the assistance of AI translation services.