Hampyeong-gun Implements Courtesy Training for Civil Complaint Officers

[Hampyeong=Asia Economy Honam Reporting Headquarters Reporter Kim Chunsu] Jeollanam-do Hampyeong-gun announced on the 23rd that it conducted kindness training for civil service officers in charge of civil complaints to improve the reliability of emotional administration and civil complaint services.

This training was conducted under the theme "Knowing 'myself' and knowing the civil complainant makes civil complaint services easier," inviting an external professional instructor and focusing on civil service officers in charge of the civil complaint service office who respond to civil complainants on the front line.

In particular, it focused on civil complaint response techniques and communication know-how, and it is expected that the training will be highly effective in the actual civil complaint response process.

In addition, to establish a mindset for civil complaint response and customer service, a "Kindness Self-Learning System for All Employees" utilizing various contents such as cartoons and quizzes will be operated.

The head of the civil complaint service office said, "We will continue to conduct field-specific kindness training not only for the civil complaint service office but also for employees responding to civil complaints to improve civil complaint satisfaction and strive to implement a trusted county administration."

This content was produced with the assistance of AI translation services.