The Best Courier Companies This Year Are Post Office and Kyungdong Courier

Photo by Kang Jin-hyung aymsdream@

[Asia Economy Reporter Lee Chun-hee] The company that provided the best courier service this year was found to be Post Office Courier. In the business-to-business courier sector, Kyungdong Courier took first place.

The Ministry of Land, Infrastructure and Transport announced the results of the "2020 Courier Service Evaluation" conducted on a total of 19 courier companies on the 30th. The courier service evaluation has been conducted annually since 2014 with the purpose of providing information about each company to the public and encouraging service competition among courier companies to improve quality.

This evaluation covered 13 general courier companies mainly used by the general public (personal to personal, home/online shopping to personal) and 12 business courier companies used for business-to-business delivery (business to business). The Korea Standards Association conducted the evaluation by dividing the sectors and carrying out assessments through expert panels and customer evaluations.

As a result of the evaluation, in the general courier sector, Post Office Courier received the highest grades with an A in B2C (business-to-consumer delivery) and B++ in C2C (consumer-to-consumer delivery). Following were CJ Logistics, Hanjin, and Lotte Global Logistics, which received B++ in B2C and B+ in C2C, earning the next highest ratings.

In B2B (business-to-business delivery), Kyungdong Courier ranked highest with an A+. Daesin, Yongma, Seonghwa, and Hapdong Courier followed, also receiving A+ grades.

Among the evaluation categories, satisfaction was high in promptness (93.7 points) and cargo accident rate (98 points). On the other hand, customer response areas such as damage handling and call center response (VOC) scored lower in consumer satisfaction (73.6 points).

Additionally, due to the increase in courier usage, improvements are needed for the long hours and high-intensity work of courier drivers, and as contactless delivery becomes common, better information provision regarding item storage locations is also necessary. Satisfaction with courier driver treatment dropped sharply from 74.6 points last year to 65.0 points this year, and the overall average for VOC response fell from 87.1 to 78.9. Active support such as guidance on item storage locations also sharply declined from 81.0 points to 70.0 points.

A Ministry of Land, Infrastructure and Transport official stated, "We plan to share the evaluation results by courier company with the courier firms and jointly seek improvement measures to enhance courier service quality and protect consumer rights."

This content was produced with the assistance of AI translation services.