KB Securities Launches 'Mobile Registered Mail Service' Using Naver Certificate
[Asia Economy Reporter Oh Ju-yeon] KB Securities announced on the 28th that future materials requested by customers at branches will be sent using the 'Mobile Registered Mail' service utilizing the Naver Certificate.
Previously, customer-requested materials were sent via Korea Post registered mail, which took two days for customers to receive, and employees had to leave their desks to visit the post office.
The KB Securities Mobile Registered Mail service allows materials to be sent directly to customers through the Naver app upon request, which is expected to be an efficient notification method for both customers and employees.
From the employees' perspective, it reduces the significant time spent on printing, enclosing, and visiting the post office for mailing, allowing more time to be devoted to customer service. From the customers' perspective, requested materials can be received quickly and conveniently as electronic documents, the company explained.
To use the Mobile Registered Mail service, users must sign up for Naver and install the Naver app. Documents can be accessed immediately through simple authentication (password, PIN, biometric authentication) via the Naver Certificate.
The Mobile Registered Mail service has the same legal effect as Korea Post registered mail and, since it is sent based on a personal identification number (CI), it has the advantage of accurate delivery even if the customer's mobile phone number changes.
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Jang Seung-ho, Head of Digital Innovation Division at KB Securities, said, "To continuously improve customer service, we plan to expand the scope of work to enable the service not only for customer-requested materials but also for regularly sent paper mail such as monthly transaction notifications as soon as possible." He added, "This is expected to be a way to practice ESG (Environmental, Social, Governance) management emphasized at the KB Financial Group level by reducing paper mail."
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