Baemin, Compensation for Baemin Riders' Service Disruption on Christmas Eve

[Asia Economy Reporter Kim Cheol-hyun] Woowa Brothers, the operator of the delivery app Baedal Minjok (Baemin), announced compensation measures for damages caused by server issues with the popular restaurant delivery service 'Baemin Riders' on the evening of Christmas Eve, the 24th.

According to Baemin, there was a Baemin Riders outage between 6:38 PM and 9:49 PM on the 24th. Baemin apologized to restaurant owners who suffered losses due to being unable to receive orders on Christmas Eve, considered the busiest day of the year, and decided to fully compensate the price of ordered food for cases where orders were accepted during the outage but delivery could not be completed because customers canceled their orders.

Additionally, the brokerage fee for using Baemin Riders on the 25th will be excluded from the settlement amount. If the store is closed on the 25th, the brokerage fee incurred on the most recent holiday, the 20th, will be excluded from the settlement amount. Compensation amounts for restaurants will be included in the settlement amount scheduled for payment on the 31st. For monthly settlements, payments will be made according to the next month's payment schedule.

Riders (delivery agents) and connectors (part-time workers) who received at least one dispatch (order) during the outage period will each receive a lump sum of 60,000 KRW. The eligible riders can receive this 60,000 KRW combined with their next delivery fee payment. Woowa Brothers also decided to cover the riders' hourly insurance fees incurred during the downtime.

Consumers who suffered damages such as order cancellations due to this Baemin Riders server paralysis incident will receive coupons. Woowa Brothers apologized for the inconvenience and stated, "The server is now stabilized, and all services can be used reliably."

This content was produced with the assistance of AI translation services.