Samsung Card to Temporarily Suspend Service from 9 AM on the 25th to 2 PM on the 26th
Offline Payment, ARS Loss Report and Cancellation Available Without Interruption
Temporary Service Suspension Status and Times Announced via Website and App
[Asia Economy Reporter Ki Ha-young] Samsung Card announced on the 21st that it will temporarily suspend services from 9 a.m. on the 25th to 2 p.m. on the 26th due to a system upgrade. Offline merchant payments and ARS loss report/cancellation will be available without interruption.
To minimize customer inconvenience, Samsung Card will temporarily suspend payment-related services in the early morning of the 26th. Application (app) card payments, simple payments (such as Samsung Pay), and text message notifications for card payment approval/cancellation details will be suspended for three hours from 2:30 a.m. on the 26th. Payments over 1 million KRW at offline merchants, online merchant payments, payments with check, prepaid, Allat, and gift cards, as well as short-term card loans (cash services) and long-term card loans (card loans) via ATMs will also be temporarily suspended during this time.
Samsung Card’s website (PC, mobile) and consultation services (ARS, phone, etc.) will be suspended from 9 a.m. on the 25th to 2 p.m. on the 26th.
Additionally, services such as ▲ Samsung Card app ▲ chatbot service ▲ card application, issuance, cancellation, and usage registration ▲ short-term card loans (cash services) and long-term card loans (card loans) via website and ARS ▲ card payment (immediate payment, etc.) ▲ changes to card usage information such as credit limit, payment date, and password ▲ point and cashback inquiry and usage ▲ Samsung Card shopping, travel, and wedding ▲ auto financing (Direct Auto, etc.) ▲ equipment financing, installment financing, factoring ▲ university tuition payment ▲ community services ▲ various subscription payments will also be suspended from 9 a.m. on the 25th to 2 p.m. on the 26th.
The status of temporarily suspended services due to the system upgrade and detailed usage restriction times can be checked on the Samsung Card website and app.
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A Samsung Card official said, "We ask for customers’ understanding for the inconvenience caused in card payments and service use due to the system upgrade for more stable service provision," and added, "We will continue to do our best to provide better services and benefits."
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