'Frequently Unresponsive' YouTube Down for Over 2 Hours... Users Must Be Notified
KCC to Amend Enforcement Decree
Compensation Must Be Notified in Korean
[Asia Economy Reporter Koo Chae-eun] A revision of the system is being promoted to require notification to users if a sudden internet service outage, like the 'YouTube blackout' incident, lasts more than two hours. The fact of service interruption and compensation standards must also be notified in Korean. As dependence on telecommunication services has increased due to the spread of the novel coronavirus disease (COVID-19), user inconvenience has grown when servers go down.
On the 18th, the Korea Communications Commission (KCC) announced it is pushing for a revision of the "Telecommunications Business Act Enforcement Decree" containing these provisions. In the enforcement decree, the KCC shortened the user notification obligation period from the current four hours to two hours when value-added telecommunication services are interrupted. This measure aims to ensure practical user damage relief.
The KCC is particularly considering expanding the notification obligation to value-added telecommunication services provided free of charge.
Considering domestic users, the plan is to explicitly require that methods of notifying service interruption and compensation standards (such as email or website postings) must be conducted in Korean. Additionally, the KCC plans to improve compensation processing procedures and review overall system improvements to strengthen user damage relief, including enhanced compensation for telecommunication service interruptions.
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Han Sang-hyuk, Chairman of the KCC, stated, “In an era where non-face-to-face interactions have become routine, telecommunication services inevitably have an increasing impact on all aspects of citizens' lives. As user protection has become a more important value, we will continuously discover and promote policies that users can tangibly feel.”
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