Ulsan Reactivates 'Remote Class Support Center' Amid COVID-19 Spread

Ulsan Office of Education, Integrated Handling of Remote Class Complaints

Ulsan Metropolitan Office of Education building.

[Asia Economy Yeongnam Reporting Headquarters, Reporter Hong Jeonghwan] Ulsan Metropolitan Office of Education has reactivated the ‘Remote Learning Support Center’ from the 14th, the first day of full remote classes, to provide real-time support for students' remote learning.

As the novel coronavirus infection (COVID-19) spread on a large scale, the Ulsan Office of Education switched all grades from kindergarten to high school, except special schools, to remote learning for one week starting from the 14th.

In April, following the Ministry of Education’s decision to postpone the 4th school opening (closure order), the Office of Education organized and operated the ‘Remote Learning Support Center’ with 15 specialized personnel from related departments to minimize potential confusion at schools. During that period from April to June, the center provided a total of 2,091 instances of class support including platform assistance.

The center was re-established on the 4th floor of the Education Office within the COVID-19 Emergency Response Headquarters. It is composed of five teams: platform, student & parent support, elementary classes, secondary classes, and administrative support. IT system support is separately handled by the Education Research Information Institute.

The center closely supports classes, academic schedules, students, and parents regarding remote learning at school sites. It plans to respond to questions or difficulties from students, parents, and teachers related to remote learning through the ‘Remote Learning Q&A’ section on the Education Office’s website.

An official from the Ulsan Office of Education stated, “We will immediately reactivate the center following the full transition to remote learning to ensure no inconvenience for students, parents, and staff. We will assign experts in relevant fields and maintain interdepartmental cooperation to comprehensively handle complaints related to remote learning.”

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