Non-Face-to-Face Civil Complaints Surge in the COVID Era... Health Insurance Branch Chief Empties Pocket for Call Center

National Health Insurance Service Bu-Ul-Gyeong Branch Manager, "Gomawayo, Customer Center~"

The branch managers of the National Health Insurance Service Busan Gyeongnam Headquarters collected money from their own pockets and delivered encouragement funds to the customer service call center.

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Yong-woo] Why was encouragement money delivered to the National Health Insurance Service call center, which handles many civil complaints?

As non-face-to-face phone complaints increased due to COVID-19, the branch managers of the corporation shared their intentions to support the customer center employees exhausted by the heavy workload.

The National Health Insurance Service Busan-Gyeongnam Regional Headquarters (Head Jang Su-mok) delivered encouragement money to the Busan Customer Center on the 7th at the 9th-floor conference room of the regional headquarters.

The branch managers of Busan, Ulsan, and Gyeongnam regions emptied their pockets to comfort the Busan Customer Center workers who have been struggling due to the recent resurgence of COVID-19.

The corporation’s customer center saw a surge in phone calls as customers found it difficult to visit branches due to the COVID-19 outbreak.

The branch managers’ hearts were moved toward the emotional labor workers at the Busan Customer Center who stayed at their posts despite difficult working conditions.

Jang Su-mok, the head who delivered the encouragement money, said, “I am grateful that the branch managers united their intentions for the emotional labor workers at the customer center, whose workload has increased due to the rise in phone calls caused by COVID-19.”

Head Jang added, “Although it is a small gesture, I hope it will help the Busan Customer Center employees provide services for the people.”

This content was produced with the assistance of AI translation services.