Yeongdeungpo-gu Selected as Best District in Comprehensive Civil Service Administration Evaluation

Excellent compliance and reduction rate in civil complaint processing time... Highest satisfaction compared to Seoul districts... Awarded for 3 consecutive years in the 7th local government term and best for 2 consecutive years... Communication administration quality stands out

[Asia Economy Reporter Park Jong-il] Yeongdeungpo-gu (District Mayor Chae Hyun-il) was selected as the best district in the ‘2020 Civil Complaint Administrative Service Comprehensive Evaluation’ hosted by Seoul City, ranking first among Seoul’s autonomous districts.

With this award, the district set a record of winning for three consecutive years. Especially, it was even more meaningful as Yeongdeungpo-gu earned the title of best district again this year following last year’s achievement.

The ‘2020 Civil Complaint Administrative Service Comprehensive Evaluation’ assessed the handling status of statutory civil complaints and response office complaints over one year from October 2019 to September 2020, targeting Seoul City headquarters, business offices, investment-funded institutions, and 25 autonomous districts.

Seoul City conducts this civil complaint administrative service evaluation annually with the purpose of providing high-quality civil complaint services through systematic inspection and evaluation of civil complaint administrative services, which are the contact points with citizens.

This evaluation was conducted by combining the compliance rate with processing deadlines for a total of 2,254,517 civil complaints aggregated from all evaluated institutions, along with scores from a mystery shopper method assessing the friendliness of telephone and in-person civil complaint responses.

In this evaluation, the district received high scores in several categories including compliance rate with statutory civil complaint processing periods, reduction rate of response office complaint processing periods, and improvement of civil complaint satisfaction through thorough answers.

In particular, by receiving the highest score compared to other autonomous districts in the civil complaint satisfaction category and winning the sole grand prize, the district once again proved that it provides high-quality administrative services actively communicating with residents.

Chae Hyun-il, Mayor of Yeongdeungpo-gu, said, “The 2020 Civil Complaint Administrative Service Comprehensive Evaluation is the result of the joint efforts of all employees to improve the level of civil complaint services,” and added, “We will strive even harder to provide prompt and proactive civil complaint services for residents and create an open Yeongdeungpo that leads communication administration.”

This content was produced with the assistance of AI translation services.