Korea National Health Insurance Service Bukyeong Headquarters, Branch Office Business Excellence Awards Ceremony

Changwon Jungbu, Gijang, and Busan Dongnae Selected... Efforts and Ideas Shared to Enhance Customer Satisfaction

The National Health Insurance Service Busan-Gyeongnam Regional Headquarters held an award ceremony on the 1st for outstanding cases of branch office projects.

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Yong-woo] The vitality of the branch office is essential for the revitalization of public services. The Busan-Gyeongnam Regional Headquarters of the National Health Insurance Service (Head: Jang Su-mok) held an awards ceremony on the 1st in the 9th-floor conference room of the regional headquarters to recognize branches selected for excellence in their "Branch Office Self-Initiated Projects."

The selection of outstanding cases for the "Branch Office Self-Initiated Projects" was organized to investigate the self-initiated projects of 29 branch offices under the jurisdiction of the Busan-Gyeongnam Regional Headquarters, identify cases that provide excellent health insurance services to the public and improve employee job satisfaction, and to share and expand these projects.

From October 28 to November 5, all 29 branches submitted the projects they carried out this year. After a month of evaluation, three branches?Changwon Jungbu, Gijang, and Busan Dongnae?were selected as outstanding cases.

Changwon Jungbu Branch, which operated a club for studying humanities books, received high praise as an exemplary case.

Additionally, Busan Gijang Branch, which introduced its own branch slogan, "Opening the Branch Door Opens the Door to Happiness," was also recognized.

These efforts were evaluated as raising employee job satisfaction and consequently improving the quality of public services.

Head Jang Su-mok stated, "All 29 branches show evidence of efforts to satisfy both internal and external customers," adding, "I hope that the parts of the self-initiated projects that can be benchmarked will be shared continuously to enhance the quality of health insurance services."

The outstanding cases selected on this day will be shared with all employees of the Busan-Gyeongnam Headquarters and utilized in next year’s project implementation plans.

This content was produced with the assistance of AI translation services.