Hyundai Rental Care Introduces 'Live Consultation Service'

Post-Consultation Management Using Customer's Real-Time Mobile Phone Video Footage

[Asia Economy Reporter Kim Cheol-hyun] Hyundai Rental Care is accelerating efforts to strengthen its service competitiveness. Following the launch of its chatbot service in August, the company has now decided to introduce a service that provides after-sales (A/S) consultation using real-time videos captured by customers on their mobile phones.

On the 18th, Hyundai Rental Care announced the introduction of a 'Live Consultation Service' that offers real-time A/S consultation through customers' mobile phone camera videos. This service allows customers to convey malfunction symptoms and situations that are difficult to explain verbally to consultants via real-time videos, and receive guidance on how to handle simple issues. For example, cases where the valve allowing tap water into a water purifier is closed, causing no water flow, or when the hot water button does not work due to an activated lock function. Additionally, for parts like the location of valves or buttons that are hard to explain over the phone, consultants draw directly on the video to help customers understand easily.

Customers can request the 'Live Consultation Service' by calling the Hyundai Rental Care call center. Without needing to install a separate app, they can click on a text message link sent by the call center consultant, agree to 'provide video,' and immediately use the service. Hyundai Rental Care will initially operate this service for water purifier products and plans to expand the applicable product range to bidets, air purifiers, and others by the first half of next year.

To implement this service, Hyundai Rental Care selected about 10 outstanding consultants within the call center who wished to participate in the live consultation service and conducted two weeks of training to provide specialized consultation services. Jung Yoon-jong, Executive Director of Sales Planning at Hyundai Rental Care, said, "Next year, we plan to expand the scope of the live consultation service from simple A/S consultations to product explanations for prospective customers and sign language consultations for the hearing impaired."

This content was produced with the assistance of AI translation services.