Reflecting More User Feedback... 'LG Wing' SW Update

Improved Swivel Switching Speed and More... Sequential Updates Starting from the 12th
Collecting User Feedback for Discussion through the 'Customer Proposal Council'

[Asia Economy Reporter Han Jinju] LG Electronics is improving the screen transition speed when rotating the LG Wing into a T-shape and adding various convenience features based on feedback from LG Wing buyers.

On the 15th, LG Electronics began a software update for the ‘LG Wing’ starting from the 12th. The update is being rolled out sequentially via ‘Over-The-Air (OTA)’ wireless software updates.

The newly added features include ▲moving the main and second screen by swiping with three fingers ▲improved screen transition speed during swivel mode ▲addition of a ‘Dark Rising’ wallpaper theme that enhances the color expression of the POLED display.

After launching the product in the domestic market on the 6th of last month, LG Electronics carefully analyzed actual user feedback posted on ‘LG Fandom’, ‘Quick Help’, and ‘online communities’. The opinions of the first group of LG Fandom members, composed of customers, were also actively reflected. LG Fandom is a community where users share opinions and information related to the usability of LG smartphones.

LG Electronics selects update items after discussing the collected feedback within the company’s ‘Customer Proposal Council’. The ‘Customer Proposal Council’ is a meeting of relevant department representatives from product planning, development, and customer support who gather to identify and resolve inconveniences or new needs experienced by actual product users.

This is part of a strong after-sales support effort that not only recognizes customer inconveniences through active communication but also improves usability. LG Electronics plans to continue conducting updates by actively reflecting customer voices in the future.

Yoon Donghan, Executive Vice President of LG Electronics MC Product Planning, emphasized, "We will listen more actively to the voices of domestic and international customers who directly use our products and continue to strive so that customers using LG smartphones can trust and use their products for a long time even after purchase."

This content was produced with the assistance of AI translation services.