Gwangju Nam-gu 'Resident Secret Inspectors 23 People' Unannounced Inspection of Civil Complaint Administration

[Asia Economy Honam Reporting Headquarters Reporter Park Seon-gang] Nam-gu, Gwangju Metropolitan City (District Mayor Kim Byeong-nae) announced on the 4th that members of the Civil Complaint Innovation Committee, composed of residents, will conduct surprise undercover inspections to critically evaluate the level of service provided by administrative agencies to civil petitioners and to devise improvement measures for any shortcomings.

The 23 members of the Civil Complaint Innovation Committee, a private undercover inspection group, have been inspecting civil complaint services since the 2nd, concealing their identities while targeting the district office headquarters, 16 administrative welfare centers in the jurisdiction, and business offices.

In particular, they are conducting unannounced on-site visits to unspecified locations to observe the attitude of public officials and public employees toward civil petitioners, as well as the proficiency and promptness of the staff in charge.

They are also checking the initial responder’s self-introduction and consultation attitude during phone inquiries, as well as whether clear answers are provided regarding the information the civil petitioners seek.

This inspection will continue until mid-month, and the results of the inspections by the Civil Complaint Innovation Committee members will be immediately reported to the relevant department of the district office after the activities conclude.

Nam-gu plans to compile the results of the undercover inspections by the Civil Complaint Innovation Committee members and notify all departments, including the district office and the 16 administrative welfare centers, by the end of this month. They also intend to maximize satisfaction with civil administrative services by sharing exemplary cases and instances of unkindness identified by the committee members.

A Nam-gu official stated, “This will serve as a benchmark to determine the level of our district’s service in handling civil complaints,” adding, “Based on the results, we will prepare improvement measures for any shortcomings to ensure that the best possible civil administrative services are provided.”

This content was produced with the assistance of AI translation services.