Hanwha Life Activates Dual Mechanism to Prevent Voice Phishing Incidents
[Asia Economy Reporter Oh Hyung-gil] Hanwha Life announced on the 28th that it will operate a financial accident prevention warning system using artificial intelligence (AI) and an emergency response team for financial accident prevention to reduce damage from voice phishing and smishing.
The financial accident prevention warning system analyzes call center reception content using AI to select risky cases. It autonomously searches for key words related to financial accidents such as voice phishing or identity theft and notifies whether the case is risky.
Cases with potentially large damage are handled by the emergency response team for financial accident prevention. They deal with cases among complaints received where the customer's damage amount is large or where similar financial accidents are expected to occur. Representatives from seven related departments, including the Consumer Protection Office and Legal Team, hold real-time meetings to quickly derive solutions.
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Seo Yong-seong, head of Hanwha Life's Consumer Protection Office, said, "We will do our best to protect good consumers such as financially vulnerable groups from the increasing electronic financial fraud in the digital living environment and to safeguard customers' financial assets."
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