Check-in via App and Robot Delivery... High1 Resort, Untact 'Number One'

Smart Self Check-in and Check-out
Replacement of Door Locks in Over 700 Hotel Rooms
AI Concierge Robot Delivery Service
Enjoy Chef's Cuisine in Your Room

[Asia Economy Reporter Lim Jeong-su] High1 Resort is continuously strengthening its contactless (untact) services as a survival strategy amid the prolonged COVID-19 pandemic. The resort has significantly expanded unmanned and automated services by developing AI-powered check-in/out services and introducing concierge-exclusive robots and 24-hour barista robots. The plan is to enhance service satisfaction by enabling convenient and safe hotel use, minimizing infection risks.

A Hi One Resort employee is demonstrating the 'Smart Self Check-in' feature using a mobile app.

◇ Check-in/out via app... Hotel front desk 'free pass' = High1 Resort will offer a 'Smart Self Check-in' service using a mobile app. After booking a room online, guests can receive their room key through the app on the day of their visit and go directly to their room. There is no need to queue or wait at the front desk for check-in/out.

The flexible selection system also allows check-in/out at preferred times. A High1 Resort official explained, "By staggering check-in/out times, we can efficiently secure room cleaning time, enabling us to provide cleaner rooms."

To implement this service, High1 Resort has completed replacing door locks for about 700 rooms at the Grand Hotel. Currently, door locks are being replaced throughout the resort, including the condos and Palace Hotel. High1 Resort expects that by the end of this year, smart check-in services will be available in all rooms.

The Hi One Resort 'Concierge Robot' equipped with autonomous driving features is delivering bottled water.

◇ AI concierge robot... Delivery to the room door = High1 Resort is also preparing a concierge robot service that allows guests to receive items such as towels or bottled water without face-to-face contact inside the room. When items are requested via QR code or internal phone, a robot waiting in the hotel lobby delivers them to the room. This service was piloted at High1 Grand Hotel in August.

The concierge robot was developed using autonomous driving technology and 3D spatial mapping technology. It is designed to move independently to the room without human assistance. Upon arrival at the room door, the robot calls the guest to provide the requested items.

A High1 Resort official said, "Using concierge robots reduces the burden of guests having to meet hotel staff just to receive simple items," adding, "Hotel staff can focus more on essential services by reducing simple deliveries, which will lead to overall service quality improvement."

A barista robot placed at the entrance of the High1 Resort Grand Table is serving beverages.

◇ 24-hour standby robot barista = High1 Resort has also introduced a robot barista, the first among domestic 5-star hotels. Positioned at the entrance of the Grand Table, the resort's largest food and beverage venue, it plans to offer various drinks 24 hours a day.

After selecting a menu and making a payment at the kiosk, the barista robot inside a 2-pyeong (approx. 7 square meters) booth moves its robotic arm to prepare the drink. The booth is equipped with a coffee maker, ice maker, refrigerator, and more. The advantage is that the robot makes drinks following fixed recipes, ensuring consistent taste.

There is no need to wait in line to receive the prepared drink. The barista robot maintains the appropriate temperature through heating and cooling systems until the customer inputs their order number at the kiosk, then moves the drink to the pickup counter.

◇ Enjoy hotel chef’s dishes in the room = High1 Resort is also expanding contactless food and beverage services. As part of this effort, in September this year, it launched the 'TO-GO Box,' allowing guests to comfortably enjoy dishes from the Mountain Cafeteria located on the 2nd floor of the Mountain Condo in their rooms.

Additionally, the resort is developing a delivery mall service through its app, enabling guests to order menus from food and beverage venues. The resort expects that the delivery mall will reduce the inconvenience of moving to restaurants or cafeterias within the resort and provide high-quality untact services.

This content was produced with the assistance of AI translation services.