11st, Maintaining No.1 Position in Open Market Category for 12 Consecutive Years

2020 Korea Customer Satisfaction Index (KCSI) Survey of Korean Industries

[Asia Economy Reporter Cha Min-young] 11st announced on the 15th that it has achieved first place for 12 consecutive years in the open market category of the ‘2020 Korea Customer Satisfaction Index (KCSI)’ survey conducted by the Korea Management Association Consulting. Since the KCSI survey began in the open market category in 2009, 11st has maintained the top position.

KCSI is an index that quantifies customer satisfaction levels for products and services across domestic industries. 11st received high scores in areas such as ▲open market reliability ▲customer response quality ▲search convenience ▲detailed product information provision ▲variety of products and events.

Lee Sang-ho, CEO of 11st, said, “We are very pleased to have our efforts recognized for thoroughly developing services from the customer’s perspective, such as improving shopping convenience and providing differentiated products,” and added, “Since sellers on the platform are also valuable customers of 11st, we will do our best to provide true customer satisfaction to both buyers and sellers.”

Meanwhile, 11st was also recognized for excellence in product and service quality by achieving first place for 13 consecutive years in the E-commerce category of the ‘2020 Korea Service Quality Index’ (KS-SQI) survey conducted last July.

This content was produced with the assistance of AI translation services.