Positive Feedback on Dongdaemun-gu Non-Face-to-Face Free Legal Consultation Pilot Operation

Resolving Communication Difficulties Through Improved Phone Consultation Service Based on Employee Suggestions

[Asia Economy Reporter Jong-il Park] Dongdaemun-gu (Mayor You Deok-yeol) has recently received positive responses by pilot-operating free legal consultations using video calls to provide proactive administrative services in line with the increasing demand for non-face-to-face services.

Dongdaemun-gu had been conducting face-to-face consultations where lawyers and applicants met directly at the district office consultation room. However, to prevent the spread of COVID-19 infections, since March, free legal consultations have been operated via telephone consultations.

However, since telephone consultations are conducted only by voice, there were difficulties in smooth communication between both parties. The district actively accepted the staff’s suggestion and proceeded to improve the service.

The non-face-to-face legal consultation pilot-operated by the district this time provides legal services through real-time video calls. It supports residents who need legal assistance but find it difficult to visit in person, protecting the rights of residents and providing higher quality consultations, achieving a twofold effect.

The non-face-to-face legal consultation method operated by Dongdaemun-gu allows lawyers to use their personal office PCs and applicants to use laptops installed at the district office, enabling real-time consultations as if meeting face-to-face. It is expected to become a model for non-face-to-face administrative services.

A district official stated, “The legal consultation pilot-operated in the form of video conferencing has received good responses, and we plan to expand it to video consultations using smartphones.”

You Deok-yeol, Mayor of Dongdaemun-gu, said, “We have pilot-operated video-format legal consultations for residents who need legal help but find face-to-face consultations difficult. We will continue to discover administrative services tailored to the increasing demand for non-face-to-face services and do our best to promptly introduce them into district administration.”

This content was produced with the assistance of AI translation services.