Heungkuk Life Insurance Recruits 2nd Generation of TokTok Panel to 'Listen to Customer Voices'
Heungkuk Life Insurance announced on the 5th that it is recruiting the 2nd group of the communication channel "Toktok Panel" to enhance customer satisfaction.
View original image[Asia Economy Reporter Oh Hyung-gil] Heungkuk Life Insurance announced on the 5th that it is recruiting the 2nd term of the communication channel 'Toktok Panel Group' to enhance customer satisfaction.
Any men and women living in the metropolitan area, regardless of age, who are generally interested in insurance products and services, mobile apps, and online community activities can apply.
The 10 selected panel members will be active for about six months from November to April next year. They will evaluate new product ideas and concepts and provide various opinions to derive customer service (CS) improvement tasks.
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A Heungkuk Life Insurance official said, "Various opinions for customers were received through the 1st term of the Toktok Panel Group, which consisted of internal employees," and added, "We expect the 2nd term of the Toktok Panel Group to also be a channel for directly listening to customers' opinions."
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