NH Nonghyup Bank, First in Financial Sector to Introduce AI for Incomplete Sales Inspection

[Asia Economy Reporter Kim Hyo-jin] NH Nonghyup Bank announced on the 5th that it has completed the 'Investment Product Mis-selling Inspection Advancement Project' through the financial sector's first artificial intelligence (AI)-based Robotic Process Automation (RPA) system.

Carried out through collaboration between Nonghyup Bank's Wealth Management (WM) Division and Digital Strategy Department, the 'Investment Product Mis-selling Inspection Advancement Project' replaced the existing manual inspection tasks with automated robots, improving the accuracy and efficiency of detecting mis-selling.

The AI-based automated robot is utilized for post-management of mis-selling by inspecting thousands of investment product transaction applications daily from branches nationwide, including ▲extracting incomplete document items ▲communicating deficiencies to branches and facilitating corrections. The inspection results are expected to significantly contribute to achieving zero mis-selling by being used as training materials for employees.

President Son Byung-hwan said, "With the introduction of this automated system, we hope it will serve as an opportunity to restore customers' trust regarding recent controversies over mis-selling by investment product sellers," and added, "We will actively utilize digital new technologies including RPA to further accelerate the realization of a customer-centered digital human bank."

This content was produced with the assistance of AI translation services.