How Did BNK Gyeongnam Bank Hapjeong Branch Prevent 'Voice Phishing'?

A clerk at BNK Gyeongnam Bank Hapjeong Branch (right in the photo) is receiving a certificate of appreciation from Yoo Byung-jo, chief of Masan Dongbu Police Station. (Photo by BNK Gyeongnam Bank)

[Asia Economy Yeongnam Reporting Headquarters Reporter Hwang Choi Hyun-joo] It was recently revealed that an employee working at the BNK Gyeongnam Bank Hapjeong-dong Branch saved a man in his 70s from a voice phishing crime.

Gyeongnam Bank announced on the 22nd that the employee at the branch received a letter of appreciation from the Masan Dongbu Police Station for their contribution to preventing a voice phishing crime.

According to Gyeongnam Bank, employee A at the Hapjeong-dong Branch prevented customer Park, who was about to hand over cash after being deceived by a voice phishing gang impersonating the Financial Supervisory Service, on the 16th.

Park had just closed a deposit at financial company B and was withdrawing cash, passing briefly through the Hapjeong-dong Branch. Employee A noticed that Park was holding a yellow-brown envelope and appeared anxious, which raised suspicion.

Finding Park’s behavior suspicious, employee A approached him to calm him down and asked to see his mobile phone. After checking the international call history, A recognized it as a voice phishing scam and reported it to the nearby police station.

After the incident, Gyeongnam Bank plans to register the voice phishing prevention case on the company intranet to share it with all employees.

Kim Young-rok, Head of the Financial Consumer Protection Department, said, “We regularly provide all employees with materials to prevent voice phishing damage and continuously conduct training on recent scam methods. We will further strengthen and improve the system to ensure that customers and local residents do not suffer from voice phishing damage.”

This content was produced with the assistance of AI translation services.