Songpa-gu, First Local Government to Hire Robot Employees (RPA)... Including Civil Complaint Processing Result Report Preparation
Annual 2,500-Hour Savings with Robotic Process Automation (RPA) Implementation... Automated Simple Administrative Tasks Boost Employee Satisfaction and Work Efficiency!
[Asia Economy Reporter Park Jong-il] Songpa-gu (Mayor Park Seong-su) announced that it has drastically reduced administrative processing time by employing robot staff (RPA) for administrative tasks starting July 1st, becoming the first local government in Seoul to do so.
Robot staff (RPA) refers to technology where software robots automatically perform simple and repetitive tasks previously done by humans. While this technology is widely used in the private sector, it is still in the early stages of adoption in public institutions.
Songpa-gu’s robot staff (RPA) handles repetitive administrative tasks such as quickly and accurately organizing tasks assigned by supervisors into Excel and sending them via email.
Compared to when human staff manually compiled simple civil complaint processing results, the annual working hours have been reduced by nearly 2,500 hours, demonstrating improved work efficiency.
Songpa-gu Office has applied RPA to three tasks: ▲preparing civil complaint processing result reports ▲checking the status of civil complaints received through the website ▲monitoring printer consumable usage, and is currently using it.
By employing robot staff, the district has simplified administrative work based on AI, allowing employees to focus more on tasks for residents and innovating the way they work.
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Mayor Park Seong-su stated, “Through the introduction of 'robot staff (RPA),' we expect not only increased job satisfaction and achievement among employees but also improved work productivity,” adding, “We plan to discover additional tasks to prepare for the non-face-to-face work environment driven by digital transformation and the expansion of remote work, and gradually expand these efforts.”
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