Toss to Publicly Recruit Over 30 Customer Service Representatives... 1-Year Contract Followed by Permanent Position Conversion

[Asia Economy Reporter Kim Min-young] Viva Republica, the operator of the mobile financial service Toss, is recruiting customer service representatives.

Toss announced on the 31st that it will publicly hire about 30 customer service positions called ‘Customer Hero.’

This position is responsible for overall financial service consultation via phone and online and belongs to Toss’s CH Division, which oversees non-face-to-face customer service. Toss has minimized outsourced consultations and operated its customer service organization through direct hiring to improve consultation quality. Including this recruitment, the company plans to sequentially expand the team to about 150 members by the end of the year by adding around 80 employees.

This recruitment has no restrictions on experience or educational background and is for a one-year contract position with the possibility to apply for regular employment conversion. Employees can apply for conversion to regular status after six months of service, and the decision will be made through procedures such as peer evaluations. The annual salary is 30 million KRW, which will increase by 30% upon conversion to regular employment. Additionally, all new hires will receive intensive training to enhance knowledge of Toss services and customer consultation skills, including one-on-one coaching during the practical deployment period.

All recruitment procedures will be conducted remotely. Applications can be submitted through the Toss recruitment page by the 14th of next month, and successful candidates who pass document screening, phone interviews, and two rounds of interviews will join the company in October.

This content was produced with the assistance of AI translation services.