One Call from the Parking Lot for Civil Complaint Documents OK! Ulsan Office of Education's 'Considerate Service'

Drive-Thru Service for Priority Civil Petitioners... Issuance of Certificates Inside the Car Without Visiting the Civil Service Office

A designated parking space for those in need at the Ulsan Office of Education. When a socially vulnerable person calls from this parking lot, an education office staff member personally delivers the requested documents.

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Yong-woo] “With just one phone call from the parking lot, we provide civil complaint documents.”

Ulsan Metropolitan Office of Education announced on the 31st that it will install a ‘Civil Service Drive-Through Zone’ and begin civil complaint issuance services.

The ‘Civil Service Drive-Through Zone’ is a service area where civil petitioners who have difficulty moving, such as the disabled, elderly, pregnant women, and those accompanied by infants, can apply for and receive civil complaint documents from their car without visiting the education office’s civil service office.

Civil petitioners park in the Care Zone (priority parking) in the outdoor parking lot on the first floor of the education office, and when they request civil complaint issuance by phone, the staff delivers the documents directly.

The eligible civil complaints include 17 types of certificates, such as enrollment certificates, which can be issued immediately. If applicants call in advance before coming to the education office, they can receive the documents immediately without waiting.

In addition to this service, the education office provides various services for socially considerate groups, including interpretation services by civil servants who speak five foreign languages, priority civil complaint processing counters for considerate groups, sign language video interpretation services on computers inside the civil service office, and the provision of foreign language civil complaint forms and explanatory materials.

Since June, the education office has been operating a night civil service office until 8 p.m. every Tuesday for civil petitioners who find it difficult to visit during working hours, such as office workers and dual-income couples.

This content was produced with the assistance of AI translation services.