Jeju Island 'Tourist Inconvenience Complaints' Mainly Related to Rental Cars "Most Frequent"

Among 164 Complaints, 66 Are Related to Rental Cars

Jeju Hyeopjae Beach.

[Asia Economy Honam Reporting Headquarters Reporter Park Chang-won] Among the 164 tourism inconvenience complaints received through the Jeju Provincial Government website, 66 were related to rental cars.

Jeju Special Self-Governing Province announced on the 30th that it established and operated the 'Won Governor Hotline Tourism Inconvenience Reporting Center' directly under the governor to promptly improve tourism inconveniences.

Jeju Province explained that out of the 164 cases reported through the 'Tourism Inconvenience Reporting Center' from July 6 to August 25, 133 have been processed. The remaining 14 cases are currently being handled (responded to), and 17 cases are pending.

By type of report, 'rental car fees and consumer disputes' accounted for the largest number with 66 cases. This was followed by 35 cases related to environmental and facility improvements, 20 cases related to transportation, 20 cases related to COVID-19 quarantine, and 23 cases related to services and others.

In addition, Jeju Province conducted a Jeju travel big discount (5~20%) event through the Jeju tourism online market 'Tamnao,' with participation from about 1,400 local tourism businesses, achieving a total performance of 2.6 billion KRW.

Furthermore, to promote fair pricing and friendly service at tourist sites, the province launched the 「#Jejugaehaneun Good Store」 recommendation relay campaign, which received positive responses with 138,537 SNS ad exposures and 14,242 'like' clicks. Jeju Province provided prizes worth 2,000 KRW to 30,000 KRW (153 items) to participants in the recommendation relay campaign, and after the event ended in August, plans to analyze SNS posts to derive improvement projects for the tourism industry.

This content was produced with the assistance of AI translation services.