Woori Card Introduces AI Voice Phishing Detection Solution

[Asia Economy Reporter Oh Hyung-gil] Woori Card announced on the 27th that it will introduce the voice phishing detection solution "Fake Finder" within its smart app next month, becoming the first in the industry to achieve zero customer damage.

This technology uses an artificial intelligence (AI) platform to collect apps from all stores worldwide in real time and verifies whether the apps certified in major app markets such as Google Play Store and Apple App Store match the apps installed by customers, thoroughly filtering out malicious apps, fake apps, or tampered apps with unclear origins.

For example, the solution is designed to activate automatically when customers log in to the "Woori Card Smart App" or use major transactions (such as reporting or financial transactions) within the app. When the detection solution finds a malicious app on the customer's smartphone, it stops the transaction and guides the customer to delete the suspicious app through a real-time popup window.

While existing technology focused on preventing recurrence by registering information about malicious apps after incidents occurred, it was insufficient to prevent customer damage before incidents. The technology introduced by Woori Card this time is significant in that it goes beyond previous limitations to focus on preemptive prevention and blocking of incidents.

Woori Card has continuously worked on enhancing its own systems to prevent financial accidents over several years. In April of this year, it applied a new voice phishing detection model to the FDS (Fraud Detection System) for the first time in the industry. Through system improvements based on deep learning technology, the detection rate of voice phishing was dramatically increased.

Additionally, Woori Card plans to assign monitoring staff dedicated to voice phishing incidents. These staff members will conduct direct phone consultations with customers who have malicious apps detected on their smartphones and are attempting to use card financial loans, striving to prevent incidents in advance.

A Woori Card official said, "By installing the Woori Card Smart App, customers can simultaneously enjoy non-face-to-face financial transaction functions and voice phishing prevention features, allowing us to prevent and minimize customer damage in advance."

This content was produced with the assistance of AI translation services.