Hanwha Life Insurance Introduces Non-Face-to-Face Chatbot Customer Consultation Service

Hanwha General Insurance announced that it has established a web-based chatbot consultation service capable of non-face-to-face consultations and will operate the service starting from the 26th.

[Asia Economy Reporter Oh Hyung-gil] Hanwha General Insurance announced that it has established a web-based chatbot consultation service capable of non-face-to-face consultations and will operate the service starting from the 26th.

The services provided to customers through the chatbot channel include seven functional menus and a conversational consultation service.

For seven tasks with high customer consultation frequency?insurance premium payment/transfer management, insurance contract loans, short-term driver changes, insurance claim guidance, customer information inquiry/change, insurance contract inquiry, and customer support center guidance?customers can check the details using the chatbot.

Even if customers leave consultation content in everyday conversation rather than simple keywords, the chatbot infers the customer's intent and responds through the conversational consultation service. Additionally, for customer requests that are difficult for the chatbot to handle, a chat counselor connection function has been introduced to immediately transfer to a human counselor to process the task.

A Hanwha General Insurance official said, "We established the chatbot channel to strengthen customer service by building various consultation channels," adding, "We will continuously expand the service so that customers can conveniently use it without restrictions of time and space."

This content was produced with the assistance of AI translation services.