Gangdong-gu Utilizes KakaoTalk and Naver Cafe for Large Waste Disposal

Support for Online Preliminary Consultation Using KakaoTalk and Naver Cafe... Existing Phone, Website, and Mobile App Application Methods Maintained to Enhance Resident Convenience

Super Simple Large Waste Reporting Using KakaoTalk

[Asia Economy Reporter Jongil Park] “How should wardrobes and dining tables be disposed of when moving?”

Gangdong-gu (District Mayor Lee Jeong-hoon) recently introduced a simple large waste disposal reporting method as the number of large waste disposal reports surged with the full-scale move-in of large-scale reconstruction complexes.

This service provides online pre-consultation using KakaoTalk and Naver Cafe, enabling fast and accurate processing from application to consultation and collection.

Large waste refers to waste such as home appliances and furniture that are difficult to dispose of in volume-based waste bags. Large waste disposal is operated by applying via phone, district website, or mobile app (Yeogiro), paying a fee, attaching the receipt number to the waste, and placing it at a designated location for collection by a disposal company.

However, explaining detailed information such as the type and size of items to be disposed of over the phone and receiving fee guidance took a long time, and applications through the website and mobile often led to secondary consultations.

Moreover, with the increase in large waste disposal reports due to reconstruction move-ins, concerns grew over resident inconvenience caused by phone connection difficulties.

Accordingly, Gangdong-gu started an ultra-simple application service using KakaoTalk and Naver Cafe through Recycle City Co., Ltd., which handles waste collection.

By attaching photos of the waste when applying, quick and accurate consultation regarding fees is possible. Users can add the channel by searching ‘Recycle City’ on KakaoTalk or join by searching ‘Recycle City’ on Naver Cafe and registering as a member. While maintaining the existing application methods, diversifying the channels is expected to enhance resident convenience.

Lee Jeong-hoon, Mayor of Gangdong-gu, stated, “Since ‘cleaning’ is the most basic administrative service responsible for residents’ comfortable daily lives, we will strive to implement meticulous policies that improve residents’ quality of life and advanced cleaning administration that is pleasant and safe.”

This content was produced with the assistance of AI translation services.