Hyun-Hoe Ha, Vice Chairman of LG U+, "Korean New Deal to Become a New Opportunity for B2B Business"

[Image source=Yonhap News]

[Asia Economy Reporter Joselgina] "The New Deal promoted by the government will become a new business opportunity in the business-to-business (B2B) sector we have been preparing for."

Ha Hyun-hoe, Vice Chairman of LG Uplus, stated this on the 20th at the online mid-year performance sharing meeting, saying, "We must actively participate in the business with a big picture in mind from a long-term perspective."

At the meeting, Vice Chairman Ha reviewed the performance of each division and evaluated, "Despite the difficult environment caused by the spread of COVID-19, the entire organization demonstrated strong teamwork and wisely overcame challenges, resulting in significantly improved performance in the first half compared to last year."

He said, "The corporate division achieved results exceeding the targeted sales and profits, supported by new orders from financial and public institutions," and emphasized, "We should continuously supplement the currently lacking capabilities while discovering future B2B growth opportunities and turning them into profits."

In the consumer business division, the first half saw the highest net increase in market share in mobile and IPTV. He said, "In the second half, we need to strengthen sales capabilities centered on household units in the field, expand online sales, and enhance roles to provide customers with differentiated experiences in line with the trend of unmanned services," ordering response strategies to the non-face-to-face trend such as unmanned sales through kiosks, artificial intelligence (AI), and chatbots.

Regarding the FC (Future and Converged) division, responsible for research and development and discovering new services, he said, "We are facing rapid changes such as digital transformation and non-face-to-face interactions. We must clearly define the areas of technology, products, and services that need to be differentiated more than ever," and urged, "Please focus on product and service development and future preparation in the second half."

On this day, Vice Chairman Ha repeatedly emphasized, "The most important proposition to immerse ourselves in at every stage of our business is the customer." He said, "We must ask repeatedly whether the services I create are easy, convenient, and enjoyable for customers to use, how the services I provide on-site help customers, and what complaints they have," and "Based on understanding the customer, we must become the best experts and run directly in the field to achieve this," he urged. He added, "If we take more bold challenges and approach customers in the remaining second half, we will definitely achieve this year's goals."

This content was produced with the assistance of AI translation services.