Orange Life Selects Customer Consultants for Business Improvement
Orange Life announced on the 19th that it selected consultants and held a launch ceremony for customers who subscribed to life insurance products.
View original image[Asia Economy Reporter Oh Hyung-gil] Orange Life announced on the 19th that it selected consultants from customers who purchased life insurance products and held a launch ceremony.
The customer consultants engage in activities such as regular meetings, SNS discussions, and task presentations over two months, during which they review and derive improvement plans for customer communication throughout the entire process of pension insurance sales, maintenance, and payment. The proposed ideas will be applied to actual work processes in the future.
This year, all meetings and task presentations are conducted in an ontact manner by actively utilizing non-face-to-face platforms.
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Kim Tae-hwan, Vice President of Orange Life, stated, "Through the customer consultant system, we have strived to make insurance services more convenient for customers by utilizing digital technologies such as improving the mobile channel subscription process and developing smart guides. We will continue to protect consumer rights by reflecting customers' valuable opinions in actual services and provide insurance services that meet customer expectations."
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