Strengthening Service Competitiveness at Hyundai Rental Care... "Introducing Chatbot Service"

KakaoTalk Chatbot 'Hyundai Qming Alimi' Introduced... Easy Subscription Application and Self-Check Information Available

[Asia Economy Reporter Kim Cheol-hyun] Hyundai Rental Care is introducing a 'chatbot (conversational robot)' service to strengthen its customer service competitiveness. Hyundai Rental Care announced on the 17th that it will operate the KakaoTalk chatbot service 'Hyundai Quming Alimi.'

Hyundai Quming Alimi goes beyond simply providing information for customers to check products before applying for services by using a chatbot; it also allows customers to easily check product subscription applications and contract information without contacting the customer center.

In particular, when customers select specific items they want to check through the chatbot, detailed sub-items are listed, and by sequentially selecting these, customers can conveniently receive the relevant information. For example, a customer who wants to rent the 'Quming The Slim Plus' water purifier can apply for subscription by selecting items in the order of 'Enter Hyundai Quming chatbot, Quming product recommendation, water purifier, direct water purifier, Quming The Slim Plus smart consultation application.' After that, by entering their name, contact information, and available consultation time on the consultation application screen, a consultant will contact the customer directly within 24 hours to assist with the subscription.

A Hyundai Rental Care official explained, "The introduction of this chatbot service is part of strengthening customer service competitiveness following a 40% increase in service personnel such as Quming care managers and engineers compared to last year," adding, "We expect an increase in new subscriptions from younger customers who prefer the 'ontact' method."

Hyundai Rental Care plans to add a chat consultation function with consultants to the chatbot as early as this year and will also establish a dedicated service organization for this. Jung Yoon-jong, Executive Director of Sales Planning at Hyundai Rental Care, said, "In the second half of this year, we plan to introduce various rental products such as pet-related items and built-in air purifiers in partnership with small and medium-sized enterprises," adding, "We will provide the best service to customers not only by expanding products but also by fostering professional personnel and developing differentiated services."

This content was produced with the assistance of AI translation services.