Hana Bank Reflects Over 300 Customer Ideas in Management

On the 7th, at the Hana Bank headquarters in Euljiro, Seoul, Jiseonggyu, President of Hana Bank (fifth from the left), is taking a commemorative photo with customers selected as excellent idea proposers at the Customer Happiness Committee Excellent Idea Awards Ceremony. Photo by Hana Bank

[Asia Economy Reporter Kim Min-young] Hana Bank announced on the 9th that it held the 'Customer Happiness Committee Excellent Idea Awards Ceremony.'

This awards ceremony was organized to establish a consumer-centered management culture by eliminating inconveniences and reflecting improvement ideas across management, aimed at enhancing convenience in new products, services, digital, and foreign exchange transactions from the customer's perspective.

It started as part of the activities of the Hana Financial Group Customer Inconvenience Removal Committee launched in 2018 and has been held for the third year this year.

This time, a total of 1,907 opinions were received through an idea contest conducted for customers and employees until June 30, and 323 improvement tasks were derived and immediately reflected in overall management improvement plans.

In particular, the bank official stated that they improved and reflected customer-tailored products and services through features such as the 'Exchange Wallet' with an added currency exchange gifting function, the 'Smart Window Plus' service that allows visitors to fill out application forms in advance to reduce waiting times, and the 'Hana One Q Credit Loan' applying biometric authentication services to contracted transactions.

At the awards ceremony held on the 7th at the bank's headquarters in Euljiro, Seoul, seven customers were invited and presented with plaques of appreciation. Jisung Kyu, CEO of Hana Bank, said, “Through various activities of the Customer Happiness Committee, we are discovering and improving tasks related to Hana Bank’s top priorities, 'digital innovation' and 'customer first.' The center of all this is the customer, and we will continue to find and consider what customers need most, striving to establish a consumer-centered management culture that provides customers with new value experiences.”

This content was produced with the assistance of AI translation services.