Hana Bank Selected as No.1 in Korea Industrial Service Quality Index for 5 Consecutive Years

Jisung Kyu, CEO of Hana Bank (right), is taking a commemorative photo immediately after the KSQI No.1 selection certification ceremony held at the Euljiro Main Branch.

[Asia Economy Reporter Kim Min-young] Hana Bank announced on the 20th that it has been selected as the No. 1 bank in the customer contact category of the ‘2020 Korea Service Quality Index (KSQI)’ organized by the Korea Management Association Consulting for the fifth consecutive year.

The Korea Service Quality Index is the only domestic face-to-face evaluation indicator that objectively measures customers’ perceived level of service quality provided by companies every year. The service evaluation team visits 30 industries and 106 companies and institutions through mystery shopping to assess service quality.

Hana Bank held the KSQI No. 1 award ceremony at its Euljiro headquarters. Although the award ceremony for a total of 111 outstanding employees from nationwide branches and headquarters departments who greatly contributed to improving service quality was usually held together with the certification ceremony every year, due to the novel coronavirus infection (COVID-19), the ceremony was conducted as a ‘visiting award ceremony’ by personally visiting five representative awardees.

In particular, in this year’s survey, Hana Bank received excellent evaluations in the categories of ‘proactiveness and friendliness’ and ‘work knowledge,’ earning the honor of being selected No. 1 for five consecutive years.

Jung Sung-kyu, CEO of Hana Bank, stated, "Hana Bank’s selection as No. 1 in KSQI for five consecutive years is even more meaningful as it recognizes our competitiveness in customer service, which is the most fundamental aspect of banking services, despite the challenging environment caused by COVID-19 and other factors. Hana Bank will serve customers more kindly with the mindset of traveling into the hearts of our customers."

This content was produced with the assistance of AI translation services.