Heungkuk Fire & Marine Insurance Drives Digital Innovation Through RPA Expansion

Annual 38,000 Work Hours Saved Through RPA Implementation

[Asia Economy Reporter Ki Ha-young] Heungkuk Fire & Marine Insurance announced on the 16th that it is expanding its Robotic Process Automation (RPA) project and promoting digital innovation tasks to reduce working hours.

RPA refers to automating structured and repetitive tasks through robots. Heungkuk Fire & Marine Insurance implemented 10 tasks through an RPA pilot and, after completing the main project, applied RPA to a total of 32 simple tasks such as data entry, search, and indicator checks. As a result, as of last year, it reduced 38,000 hours of work annually and is accelerating digital innovation by promoting smart work company-wide.

In particular, this project is characterized by combining RPA with deep learning-based OCR (Optical Character Recognition) to improve the data recognition rate of various documents. Additionally, it has been enhanced to allow robots to organically exchange information in a network-separated environment, improving the efficient use of working hours.

Furthermore, through RPA, it reduced working hours by 4,550 hours annually by advancing new product consistency verification, 6,120 hours annually through payment decisions for medical fee review cases, and 5,200 hours annually by automating Supreme Court "Naui Sagoen" (My Cases) searches.

A Heungkuk Fire & Marine Insurance official said, "Following the government's Digital New Deal, digitalization is expected to accelerate in various areas such as insurance products and customer services," adding, "We will expand the use of RPA not only for simple tasks but also for core business areas to focus on essential customer-centric work and enhance customer convenience."

This content was produced with the assistance of AI translation services.