Shinhan Savings Bank, Ranked No.1 in Savings Bank Sector of Korea Service Quality Index for 6 Consecutive Years

Kim Young-pyo, CEO of Shinhan Savings Bank (left), is taking a commemorative photo at the Korea Service Quality Index certification ceremony. Photo by Shinhan Savings Bank

[Asia Economy Reporter Kim Min-young] Shinhan Savings Bank announced on the 1st that it ranked first place for six consecutive years in the savings bank category in the '2020 Korea Service Quality Index (KS-SQI) Evaluation' hosted by the Korea Standards Association.

The Korea Service Quality Index is a service quality evaluation model jointly developed by the Korea Standards Association and the Seoul National University Business Research Institute, reflecting the characteristics of the domestic service industry and consumers.

Shinhan Savings Bank was highly evaluated for enhancing customer convenience by providing differentiated digital-based financial services and improving customer satisfaction by strengthening customer-centered processes, earning the honor of ranking first place for six consecutive years.

Kim Young-pyo, CEO of Shinhan Savings Bank, expressed his award acceptance remarks, saying, “It is a great honor, and we will continue to prioritize customer satisfaction and strive to be a leading financial institution for ordinary citizens by providing differentiated financial services.”

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