NongHyup Property & Casualty Insurance to Improve Operations Using Consumer Panel Ideas
NH Nonghyup Property & Casualty Insurance announced on the 23rd that it held a comprehensive results presentation for the consumer panel at its headquarters auditorium in Seodaemun-gu, Seoul.
View original image[Asia Economy Reporter Oh Hyung-gil] NH NongHyup Property & Casualty Insurance announced on the 23rd that it held a comprehensive results presentation meeting for its consumer panel at the headquarters auditorium in Seodaemun-gu, Seoul.
The presentation meeting, attended by NH NongHyup P&C CEO Choi Chang-soo, executives, and 15 members of the 7th consumer panel, included sharing improvement points and ideas for product and service enhancement, as well as awarding outstanding participants.
Over three months, NH NongHyup P&C plans to review the application of 72 proposed ideas received through the consumer panel, such as simplifying terminology in informational brochures to improve customer understanding of products and expanding large print services for elderly customers.
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CEO Choi Chang-soo stated, "We will strive to reflect the valuable opinions proposed from the consumer's perspective as much as possible," adding, "We will work to create a customer-centered insurance company through active communication with our customers."
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