BNK Gyeongnam Bank Holds Advisory Meeting to Enhance Financial Consumer Rights

BNK Gyeongnam Bank President Hwang Yoon-chul (fifth from the right in the photo) and the Financial Consumer Rights Enhancement Advisory Group are taking a commemorative photo after holding a meeting.

[Asia Economy Reporter Kim Hyo-jin] BNK Gyeongnam Bank held a “Financial Consumer Rights Enhancement Advisory Group Meeting” on the 23rd as part of its financial consumer protection activities.

The Financial Consumer Rights Enhancement Advisory Group Meeting was attended by about 10 people, including Bank President Hwang Yoon-chul, representatives from corporate and consumer organizations, academia, and the media.

After reviewing BNK Gyeongnam Bank’s support measures to overcome COVID-19, the attendees discussed activation plans under the theme of “Financial Transactions of Financially Vulnerable Groups in the Untact Era.”

In particular, they exchanged in-depth opinions on measures to revitalize financial transactions for financially vulnerable groups in the untact era, such as ▲ developing financial products for untact marginalized groups ▲ establishing a financial transaction environment through voice commands ▲ operating mobile branches in financially underserved areas.

Bank President Hwang Yoon-chul said, “With the advancement of fintech and the continuation of COVID-19, non-face-to-face channels such as mobile banking are becoming a new consumption behavior in finance. We will sincerely consider the suggestions of the financial consumer rights enhancement advisory members to ensure that financially vulnerable groups who are not familiar with non-face-to-face channels do not experience inconvenience, and strive to reflect them in financial products and services.”

This content was produced with the assistance of AI translation services.