Korea Railroad, '3rd Customer Evaluation Group Recruitment'... Monitoring Railroad Policies and Services for 1 Year

Provided by Korea Railroad

[Asia Economy (Daejeon) Reporter Jeong Il-woong] Korea Railroad Corporation (KORAIL) announced on the 16th that it will recruit the '3rd Customer Evaluation Group' from the 17th of this month until the 8th of next month.

The total number of recruits is about 180, with around 15 selected per region. After selection, the Customer Evaluation Group will monitor KORAIL's policies and services overall until June next year, playing a role in deriving necessary improvements and ideas for the field.

The group will directly use various railway services such as train travel, ticket purchasing processes, and station facilities, and share their impressions (evaluations) at regular meetings held by region.

In particular, members of the Customer Evaluation Group with outstanding performance will receive a certain incentive.

KORAIL first recruited and operated the Customer Evaluation Group in 2018 with the purpose of evaluating railway services from the perspective of railway customers and receiving suggestions for improvements to apply on site.

Also, based on suggestions from the Customer Evaluation Group, KORAIL has introduced sign language interpretation video call services at major stations nationwide and placed air-purifying plants in underground stations, implementing service improvements tailored to train customers' perspectives.

KORAIL's Customer Marketing Director Hong Seung-pyo said, “Applicants wishing to join the Customer Evaluation Group can refer to the notice on the KORAIL website and submit an application form,” and added, “KORAIL will actively reflect the proposals and ideas of the Customer Evaluation Group to lead improvements in service quality that satisfy railway customers.”

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