'Untact and Enhanced Quarantine'... Korea Airports Corporation's Comprehensive Airport Service Improvement Plan
[Asia Economy Reporter Yu Je-hoon] Korea Airports Corporation announced on the 15th that it will implement a 'Comprehensive Airport Service Improvement Plan' at 14 airports nationwide (excluding Incheon International Airport) in response to the spread of the novel coronavirus infection (COVID-19).
According to the corporation, this plan is based on three main directions: ▲ full expansion of non-face-to-face and contactless services ▲ systematization of quarantine and hygiene management ▲ creation of a clean airport image, consisting of 8 core tasks and 18 detailed implementation tasks.
First, to fully expand non-face-to-face and contactless services, unmanned operations, automation, and reservation systems incorporating 4th Industrial Revolution technologies will be introduced across all airport facilities and services.
Specifically, unmanned tourist information systems (in English, Chinese, and Japanese) will be established at 7 international airports by July, and the parking reservation system will be expanded to business lounges and services for transportation-vulnerable passengers. Additionally, the introduction of an 'Off-Airport Check-in Service' allowing passengers to send their luggage in advance from home or hotels is also being pursued.
Furthermore, to prevent infectious diseases, the corporation will operate ultraviolet sterilizers on 237 self-check-in facilities nationwide by the end of this month to continuously sterilize and disinfect unmanned ticketing machine screens. Starting next month, ultraviolet sterilizers will also be installed on handrails of all escalators and moving walkways (37 units) at airports nationwide.
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Son Chang-wan, president of the corporation, stated, "Due to COVID-19, we aimed to enhance airport services so that customers can always use the airport safely and conveniently during travel or air transportation," adding, "We will do our best to communicate with customers and make every effort to return to a healthy daily life."
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