Mirae Asset Life Insurance to Digitize All Face-to-Face Operations Starting Second Half of the Year

'Paperless' Project Launch

Mirae Asset Life Insurance announced on the 12th that it will implement the 'paperless' project and digitize all face-to-face operations starting in the second half of the year.

[Asia Economy Reporter Oh Hyung-gil] Mirae Asset Life Insurance announced on the 12th that it will implement a 'paperless' project and digitize all face-to-face operations starting in the second half of the year.

To this end, a task force (TF) consisting of about 30 employees from various departments such as contract management and loans, centered on the Customer Service Headquarters, will be formed to explore comprehensive digital innovation measures.

Earlier this year, Mirae Asset Life Insurance established digital infrastructure across all customer-facing channels, including cyber counters and consultation services.

From the second half of the year, all forms related to insurance and loans will be converted into electronic documents, and receipts will be sent directly to customers' mobile devices. By utilizing seal scanners and electronic power of attorney, the system will enable corporations and agents to process tasks quickly.

Mirae Asset Life Insurance expects customer satisfaction to increase significantly as all operations can be handled through one-stop non-face-to-face services. It also anticipates a significant improvement in the efficiency of branches and customer plazas.

Cha Seung-ryeol, Head of Customer Service Headquarters at Mirae Asset Life Insurance, stated, "Once the paperless project is completed within the year, we will be able to communicate with all customers in real time through digital means," adding, "We will continue to discover differentiated customer services and activate mobile-centered non-face-to-face services to prepare for the new normal era."

This content was produced with the assistance of AI translation services.